Return & Refund Policy

🔄 Return & Refund Policy – MegaMart UAE Online Store

Thank you for shopping at MegaMart UAE.
We aim to make every purchase smooth and secure. If you’re not fully satisfied, we offer a 7-day return and refund policy across the United Arab Emirates.

✅ 1. Eligibility for Returns

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be made within 7 days of delivery.
  • For hygiene reasons, used or opened skincare, haircare, and personal-care products cannot be returned.

📧 To start a return, contact us at megamartuaeonline@gmail.com or WhatsApp +971-50-3008770.
We’ll review your request and send you the return shipping label and instructions.

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🚫 2. Non-Returnable Items

Some products cannot be returned, including:

  • Personal-care or beauty items (opened or used)
  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Hazardous or flammable materials
  • Sale items and gift cards are also non-refundable.

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💳 3. Refund Process

After your return is received and inspected, we’ll notify you about the approval.
If approved:

  • The refund will be processed within 10 business days to your original payment method.
  • Banks or card providers may take additional time to post the refund.

If more than 15 business days have passed since approval, please contact us.

🔁 4. Exchanges

To get a replacement quickly, return the item (once approved) and place a new order.
This ensures fast delivery and accurate stock updates.

📞 5. Need Help?

For any return or refund questions:
📧 megamartuaeonline@gmail.com
📱 +971-50-3008770
Our support team responds within 24 hours (Sat–Thu 9 AM – 9 PM).

🌟 Shop with Confidence

At MegaMart UAE, we value your trust.
Our 7-day return policy and secure refund process ensure complete customer satisfaction across all Emirates.